SmartPass Overview
EcoPassClipperOverview
 

Your Ticket to Ride

         

With the Associated Students' (AS) SmartPass (fromerly Eco Pass) Clipper card and SJSU Tower Card, students and employees can have unlimited free rides on Santa Clara Valley Transportation Authority (VTA) Local Buses (Non-Express) and Light Rail lines. The SmartPass Express bus riders can board Express buses by paying a surcharge of $2.25 per ride as E-cash loaded on the SmartPass Clipper card.


When you request a SmartPass Clipper card, a Clipper with its serial number will be assigned to your name and Tower Card.
         
Clipper Card
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Tower Card Analisa

 

         

The SJSU Tower Card is required to receive and use the SmartPass Clipper.

You will receive only one SmartPass Clipper card. The card's serial number is linked to your name and Tower Card. The SmartPass will be renewed every semester for as long as you take classes or employed at SJSU.

With your SmartPass Clipper card you'll also have the ability to add other passes and fare from other Bay Area transit agencies onto one convenient card. Just load the Clipper card with additional funds. The pre-loaded SmartPass on Clipper card is valid only on VTA Bus and Light Rail lines.

The pre-loaded SmartPass on a Clipper card is valid only on VTA and is NOT valid on:

ACE, Amtrak, BART, Caltrain, AC Transit, Highway 17 Express, Dumbarton Express, Monterey-Salinas Transit, SamTrans and other non VTA services

As displayed on the VTA Clipper Card readers, all current SmartPass Clipper cards will expire on December 31, 2019 until reprogrammed.

         

How to get your SmartPass Clipper Card

         

Students: Click the SmartPass Clipper Card Request link and fill out the short form. Read and check the SmartPass usage Terms & Conditions, submit your request, then pick up your card at the AS Transportation Solutions - General Services center. SJSU Tower Card is required. There's a $3 charge for the cost of the Clipper card. Transportation Solutions center is located in Student Union, Room 1800 by 9th Street Plaza.

After receiving your SmartPass Clipper card, the SmartPass will remain active for as long as you are enrolled as a regular student at SJSU. The Extended Studies' students must pay the Associated Students' fee. SJSU Tower Card must be accompanied with SmartPass Clipper to ride on VTA buses and Light Rail lines.

Employees: First, submit a request online in the SmartPass Clipper Card Request link. Then, pick up your SmartPass Clipper at the AS Transportation Solutions - General Services Center located in Student Union, East Wing (on 9th Street Plaza), Room 1800. SJSU Tower Card is required. The fee is $25 per semester (6 months) plus $3 for the cost of a Clipper card.

To continue usage beyond the intended semester, employees can renew their SmartPass by paying $25 at the Transportation Solutions center. If the SmartPass Clipper is purchased in fall, it must be renewed by March 31st of the following year, and if purchased in spring, it must be renewed by October 31st for as long as you are employed at SJSU. Otherwise the SmartPass will be deactivated.

       
Paratransit service for students and employees with disabilities
 

The SmartPass Clipper is valid on VTA Access Paratransit service for SJSU students and employees with disabilities who are unable to take bus or Light Rail. If you live in Santa Clara County, you can apply for Accessiblity. To book a trip, call VTA’s Customer Service Line at (408) 321-2300.

Please note: Do not punch holes, bend, cut or mishandle that can cause damage to the Clipper card. It will render the card void.

 

Cancelling SmartPass Clipper Card Online Request

If you want to cancel your online request for the SmartPass Clipper card, stop by Transportation Solutions office with your Tower Card and the TS staff will void your request.

TS will cancel all the SmartPass Clipper Card requests that have not been issued at the end of each semester.

         

How to use your SmartPass Clipper Card

         

VTA Bus - When boarding a bus, tag your SmartPass Clipper on the Clipper card reader and show your Tower Card ID to the bus driver.

VTA Light Rail - At the Light Rail station before boarding, you must tag your SmartPass Clipper on the card reader located on the platform, then board the Light Rail.

On the Light Rail train, be prepared to show your SmartPass Clipper and SJSU Tower Card ID to the fare inspector upon request.

         

Illegal use of SmartPass Clipper Card

 

The SmartPass Clipper Card serial number is linked to student/employee name and SJSU Tower Card ID number. Transfer of the SmartPass Clipper card to another person is strictly prohibited.

VTA drivers and inspectors will not accept an expired or deactivated SmartPass. Attempts to transfer, sell or misuse the SmartPass Clipper will result in immediate deactivation of the SmartPass.

Anyone who files a false claim, alters, sells, transfers, or duplicates the SmartPass Clipper card with the intent to make money or evade the payment of any fare is in violation of California Penal Code 640 . Violation of Penal Code 640 is punishable by a fine of up to $250 and 48 hours community service.

If you are found to be in violation, you may be liable for the following:

  • Your SmartPass Clipper Card access will be frozen and you will no longer be eligible to participate in the program.
  • You may be charged for the amount equal to the cost of a VTA Adult Express Annual Pass (approximately $1500),
  • If you are a student, you may be referred to the SJSU Office of Student Conduct & Ethical Development for assessment of violation of student code of conduct (Title 5 California Code of regulations, 41301 Standards for Student Conduct) and the resulting administrative disciplinary action(s).
  • If you are an employee or an affiliate of SJSU, you may be referred to the University authorities for assessment of the violation and the resulting administrative disciplinary action(s).

VTA or AS will confiscate the SmartPass Clipper card and report the violation to the SJSU Office of Student Conduct & Ethical Development and the University authorities. VTA or SJSU will pursue claims or demands against, or seek prosecution of, anyone who commits unauthorized use of the SmartPass Clipper card.

         

SmartPass Replacement Policy

         

Lost or stolen SmartPass Clipper Card and/or Tower Card

If you lose your SmartPass Clipper card or it gets stolen, contact Transportation Solutions immediately by phone (408.924.7433), email (transportation@sjsu.edu) or stop by the TS Center and report the loss. Make sure you provide your name and Tower Card number.

To replace your Tower Card ID, go to the Student Services Center on 9th & San Fernando streets, Tower Card window, and apply for a new Tower Card.

To replace your SmartPass Clipper card visit Transportation Solutions Center located in the East Wing of Student Union building on 9th Street Plaza by the ATM's.

SmartPass Clipper Card Replacement
First time
Second time
Third time
Fee $50 $100 No replacement
 

Please note: The replacement fee is not refundable if the original Clipper card is found. The SmartPass is deactivated in the Clipper cards that are lost or stolen.

 

Defective SmartPass Clipper Card

If you are experiencing validation defect or other problems with your SmartPass Clipper card, do not discard the card, bring it to the AS Transportation Solutions - General Services Center for a replacement.

Damaged SmartPass Clipper Card due to negligence

Please note: Do not punch holes, bend, cut or mishandle that can cause damage to the Clipper card. It will render the card void.

The AS TS will not replace a SmartPass Clipper for free due to damage caused by negligence or mishandling.

         
Please note VTA made the following changes to the Eco Pass program starting January 2018:
 
  • The name Eco Pass is changed to SmartPass. You don't need to replace your current card.
  • VTA has established the Collegiate SmartPass program for all colleges and universities in Santa Clara County.
  • The SJSU SmartPass provides unlimited rides on all VTA Light Rail, Local buses, Limited Stop buses (304, 321, 323) and Rapid buses (500, 522).
  • For Express buses, VTA has instituted a surcharge of $2.25 per Express bus ride. The surcharge must be paid with E-cash value loaded on the SmartPass Clipper Card.
  • Only the people who were riding Fremont Express buses (120, 140, 180, 181), and Gilroy Express bus 168 during fall 2017 are exempt from paying the surcharge.

The above policy will be in effect until the BART extension to San Jose Berryessa station starts operation (Expected Fall 2019). Subsequently, all the Express buses' operation to Fremont will be discontinued. Also Downtown Area Shuttle (DASH) will be discontinued. A new Rapid Bus 500 will start operation connecting San Jose Diridon Transit Center to SJSU and to Berryessa BART station.

 
$3 Clipper Card Fee
 
Please note: In October 2016, the Metropolitan Transportation Commission that oversees the Clipper card program in Bay Area stopped waiving the $3 Clipper fee for VTA SmartPasses. The Assocaited Students General Services will charge $3 (in cash) for the cost of every SmartPass Clipper card dispensed.