An affiliate of Student Affairs

Transportation Solutions
Transportation Solutions Transportation Solutions
 
 
 
  About Transportation Solutions  
     
  Overview  
  Transportation Solutions

The San Jose State University Transportation Solutions (TS) is a $1.2 Million a year transportation demand management (TDM) program. It was established in 2000 as part of an overall effort to alleviate traffic congestion and reduce the high demand for limited campus parking facilities.

This department’s persistent efforts to reduce automobile trips to the University and downtown San Jose area have been very effective. Since 2000, TS has been able to more than double the overall alternative transportation usage among the University popualtion including increasing the county transit (VTA) ridership to campus by over 300% (Source: SJSU students' commute profile). SJSU has about 30,000 regularly enrolled students, 3,000 Open University & Extended Studies enrollment and 5,400 employees (faculty, staff and admin). The University has a total of 6,534 parking spaces.

TS is dedicated to serve the commute needs of the students and employees of SJSU. Its region-wide operation emphasizes alternatives to driving alone. These alternatives are primarily made of carpools and vanpools, public and private transit including buses and shuttles, local and regional rail, and non-motorized travel, including bicycling and walking.

TS’s mission is to alleviate automobile traffic to SJSU and reduce its impact on the University’s parking facilities. The core strategies for accomplishing the TS mission are:

  • Program development and implementation
  • Communication, marketing, and outreach
  • Corridor and mobility mapping and analysis
  • Program evaluation and measurement
  • Linking TDM to broader initiatives and service improvements
  • Funding opportunities and grants

TS further the University’s and the Associated Students’ missions by improving the students’ educational experience and quality of life. TS also hopes to prepare students to attain a higher level of awareness and comfort in utilizing alternative transportation; so that they can make a greater positive impact on the environment in which they may settle after leaving the University.

TS's organizational culture and entrepreneurial sense are entirely in line with the SJSU Student Affairs Division's strategic direction. TS employs student talent from various disciplines in the University on a continuing basis. It has created a flexible work environment that is open to innovative ideas and encourages learning. With a small amount of training, the student staff members are able to apply their academic knowledge to practical use and carry out important tasks and implement the bulk of the TS projects. By: Eyedin Zonobi, Transportation Solutions' Manager

 
     
 

Funding

Transportation Solutions operates under the auxiliary organization, Associated Students (AS). TS receives funding from the following sources:

  1. Part of the Associated Students campus fee ($84.50)
  2. Annual grant ($95K) from UPD Parking Services’ Alternative Transportation Funds
  3. Annual grant ($120K) from Bay Area Air Quality Management District Transportation Fund for Clean Air. To date TS has received $1.3 million in grant funds since 2001.
 
     
  Award Awards and Recognitions

  • The Clean Air Award presented by Breathe California, April 2009
  • UC, CSU and CCC Sustainability - Sustainable Transportation Award, June 2006
  • The Bay Area’s Best Workplaces for Commuters Award, November 2002, June 2003, October 2005 and June 2006
  • Environmental Protection Agency Commuter Choice Leadership Initiative Award, February 2003
 
     
  Transportation Solutions Center  
  Transportation Solutions Center

Located on the main floor of the Student Union building, TS Center has become a popular site in the University for picking up the VTA Eco Pass, purchasing regional transit passes, accessing transportation information, maps, schedules and more.

 
 

Customer Service

The TS customer service is divided into two areas:

The Information Center - In this center TS Commute Coordinators provide one-on-one commute consulting to students and employees. The Coordinators are able to help build an individualized and thorough trip plan that specifies detailed information on the Santa Clara Valley Transportation Authority (VTA), regional transit ( Caltrain, BART, Highway 17 Express, Altamont Corridor Express (ACE) train, Amtrak Capitol Corridor and Monterey-Salinas Transit ), carpooling and bicycle connectivity options to and from campus. All the alternative transportation collateral such as brochures, transit schedules, maps, etc are displayed in the information center. This center also provides customer service for carpool matching and the Commuter Check program.

The AS General Services cashiering counter - Next toTS Information Center, the 4-window cashiering counter is staffed by student employees. The VTA Eco Pass and discounted regional transit passes are sold from this counter. The Cashiering counter also signs out access keys to Bicycle Enclosures.

 
 

VTA Eco Pass program

Since 1994, VTA has been in contract with the Associated Students to provide a deeply discounted transit program for the entire student and employee populations. The combination of Eco Pass sticker affixed to the SJSU ID provides a pass to unlimited rides on all VTA buses and light rail lines 24/7, 365 days a year. TS administers the VTA’s contract and distributes thousands of Eco Passes every semester. This includes mass mail, individual dispensing and replacement of lost or stolen passes.

 
 

Discounts on regional transit

TS offers discounts on the following regional transit lines:

Altamont Commuter Express (ACE) - 50% discount on 20-Ride and Monthly passes
Highway 17 Express - Discounted 10-Ride and 31-Day passes
Amtrak - 15% off with Student Advantage card

 
 

Carpool matching

TS fully utilizes 511.org, the Metropolitan Transportation Commission’s Regional Rideshare program. This system has proven to be easy to use, efficient and effective. Every semester, the TS Commute Coordinators sign in many students and employees from Santa Clara, San Mateo, San Francisco, Alameda, Contra Costa, Santa Cruz, and Monterey counties into the 511.org rideshare matching service to find their carpool partners.

 
 

Bicycle Enclosures facilities

TS operates six bike Enclosures located throughout campus. Five of the bike cages started operation in 1999 and the sixth cage opened in 2010. The total storage capacity for all the six cages is 417. The usage of the Bike Enclosures is free. There is a $10 deposit for the access key which is refunded to the user after returning it to TS center. Currently 1,300 students and employees have signed out access keys.

 
 

Commuter Check program

TS administers the Commuter Check Program at SJSU. Employees use pre-tax dollars from their payroll to purchase transit passes. TS provides registration, customer service and works with the State Controller’s Office to apply payroll deduction and monitor the status of every participant. Currently over 100 employees are enrolled in this program.

 
  Management of transportation website ( ts.sjsu.edu)

TS maintains a comprehensive website providing information for all the Bay Area’s transportation including the local and regional transit to/from SJSU.  In addition to information and links to other alternative transportation providers, the website provides online carpool registration and trip plan request. Over 60,000 visits to TS website are recorded annually. 
 
  Outreach activities Marketing and Outreach activities

TS launches massive campaigns to promote alternative transportation before the start of every semester. This includes creation and distribution of marketing material, advertisements and email campaigns. Nearly every SJSU student receives alternative commute materials. TS attracts hundreds of new carpoolers and transit riders by either staging or participating in forty outreach events such as orientations, fairs, special events and workshops throughout the year.
 
  Geographic Information System (GIS)/Cartography

Sponsored by SJSU Geography Department, TS utilizes GIS technology to geocode the student population on electronic maps every semester and conduct a relational analysis of students’ addresses with transit routes. TS then promotes specific routes to students living near them through email. These analyses are also shared with VTA to implement new bus routes e.g. Express Bus 168 from Gilroy, 181 from Fremont BART Station and recently the Limited-Stop Bus 323 from Cupertino to SJSU.
 
  Commute research and analysis

Every November, TS administers a transportation survey to collect data on various transportation modes to SJSU and measure the changes in the students’ commute behavior. TS started surveying in classrooms in 2001, 02, then continued surveying online by zoomerang.com and recently SurveyMonkey since 2003. The survey is sent to the entire student population by email. The response rate is about 12% (Approx 4,000). To encourage participation, many of the local businesses sponsor prizes which are raffled off among survey takers. The complete archive of TS survey results can be accessed in this  website.
 
     
  Internal and external relations  
     
  SJSU academic departments

TS works with various academic departments to recruit students in different disciplines. These departments include Geography, Urban Planning, Computer Hardware/Software Engineering, Management Information Systems, Environmental Studies, Marketing/Decision Sciences and Art/Design and Graphics.
 
     
  Enrollment Services

The SJSU Enrollment Services provides student information needed to build specific databases in GIS. These databases are used for mass mailing of transit passes and to carry out marketing efforts for carpool, local transit and regional rail.
 
     
  Parking, Traffic and Transit Advisory Committee

TS is a member of the Parking, Traffic and Transit Advisory Committee (PTTAC) at SJSU. PTTAC reviews and makes recommendations on various transportation and parking issues.
 
     
  University Police Department Parking Services

TS works closely with the University's Parking Services department to help alleviate traffic congestion. This department provides partial funding for the AS Eco Pass program.
 
     
  Mass media

TS advertises on internal university publications and external news media including Spartan Daily, SJSU This Week, San Jose Metro and others to promote TS and related events.
 
     
  Santa Clara Valley Transportation Authority (VTA)

By maintaining a business relationship with VTA Eco Pass program, TS is able offer low cost access to public transportation to all students and employees of the University.
 
     
  Bay Area Air Quality Management District (BAAQMD)

TS receives grant funding from BAAQMD Transportation Fund for Clean Air (TFCA) to fund its operation.
 
     
  511.org

511 provides an online carpool matching system for SJSU students and employees. 511 develops and maintains the technical infrastructure for the RideMatch. It also provides region-wide travel information for traffic, transit, bicycling, parking and more.
 
     
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